Dave Pollard on Design Thinking. You may notice I keep putting "problem" and "solution" in quotation marks. That's because in Complex System-s, you often don't know what the real "problem" is (such systems don't lend themselves to deductive processes like [Root Cause] analysis). I tend to use the term challenge or need instead, but we're all so used to the terms "problem" and "solution" that it's hard to avoid using these well-understood words. Likewise, what comes out of projects in complex systems is rarely a "solution", but more often Action Able findings (each person taking responsibility for deciding on appropriate actions in their personal ConText), opportunities or resolutions that effectively deal with rather than "solve" the "problem".

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