(2003-08-26) McGee Knowledge Management Focus

Jim McGee on misdirected Knowledge Management efforts. The fatal flaw in thinking in terms of knowledge management is in adopting the perspective of the organization as the relevant beneficiary... Suppose, instead, that we turn our attention from the problems of the organization to the problems of the individual knowledge worker... Our goal is to make it easier for a knowledge worker to create and share unique results. Instead of specifying a standard output to be created and the standardized steps to create that output, we need to start with more modest goals... This approach also leads you to a strategy of coaching knowledge workers toward improving their ability to perform, instead of training them to a set standard of performance. I think the best target is in between: the Team Is The Focus.