(2004-06-02) Consumer Alerts Via Email

While we all talk about the issue of whether EMail is dead, we're left pondering what to do instead, esp if you're trying to get the attention of a "normal human" consumer of a service. I've got paying customers with AOL email addresses, and trying to send them alert messages can lead to nightmares of trying to explain why AOL can be a black hole of email without any feedback to allow for reaction.

No, I do not think RSS is the answer here.