(2004-10-14) Udell Audio Personal Power Transcript

Jon Udell on Framing hackable Multimedia as a Transparent Society tool. Customer Service calls are a variant of this scenario. How many times have you heard this? "Your call may be recorded in order to assure quality customer service." Lately I'm starting to repeat the line back to them and then start recording (Audio) on my end too. If you can pinpoint what an agent said on a previous call, you can alter the balance of power. Now you really need that Voice Recognition software to make a Transcript so your local Search Engine can find it...