(2005-10-13) Pollard Design Thinking

Dave Pollard on Design Thinking. You may notice I keep putting "problem" and "solution" in quotation marks. That's because in Complex System-s, you often don't know what the real "problem" is (such systems don't lend themselves to deductive processes like Root Cause analysis). I tend to use the term challenge or need instead, but we're all so used to the terms "problem" and "solution" that it's hard to avoid using these well-understood words. Likewise, what comes out of projects in complex systems is rarely a "solution", but more often Actionable findings (each person taking responsibility for deciding on appropriate actions in their personal Context), opportunities or resolutions that effectively deal with rather than "solve" the "problem".