(2009-10-12) Tmobile Sidekick Outage Data Loss

SideKick customers started experiencing problems connecting to the data network more than a week ago. Microsoft, whose Danger subsidiary powers the Sidekick service, said it was investigating the problems. On Saturday, Microsoft and T-Mobile posted an updated notice saying all data that was not currently on customers devices was likely lost permanently. Microsoft and T-Mobile have not said how many of the roughly 800,000 Sidekick customers have lost data.

Hardware sales of SideKick have been put on hold at most locations. Customers have been given 1-month's credit. Some customers are being released from their contracts.