(2009-10-20) Indiana Cancels Ibm Welfare Privatization Project

Indiana has ended its troubled $1.3 billion deal with IBM to provide Welfare services to the state's neediest families. For months, 13 Investigates has shown you how the largest contract in state history has failed to deliver... "We're going back to a face to face system. We're going back to case management," insisted the governor, calling it a better safeguard against mistakes. The deal with IBM and Dallas-based ACS was supposed to bring the state nearly $500 million in savings over ten years and promised improved customer service... Insiders at the ACS-run Call Center in Marion told 13 Investigates: "We were told at one time to tell clients their benefits would be in there within 48 hours regardless of it they were or not," said former Team Leader Gregory Guy. "We were told to lie." OutSourcing.