(2015-06-16) Webb On Conversational Uis

Matt Web On conversational UIs (ChatBot)

the 2015 twist is that everything old is new again, and we're dealing not just with actionable notifications, but robot-generated text that we can have an actual conversation with.

We've just been through an era where management has been regarded as the essential scarce resource of a business, and operations and technology are functions to be outsourced to fungible workers like so many cogs. But what if the core business resource is human ingenuity, and it's management that can be turned into software... automated and optimised? (Very Small Shell Script)

Ben Brown's insanely incredible insight: What happens when you start automating workplace processes?

One of the problems with text interfaces is text entry. Keyboards suck, especially on mobile devices. Typing also introduces a discoverability question: How do you know what words are valid right now, or the right grammar to use? How do you make complex statements? (Point and Click)

a new medium needs a new grammar and conversational UIs are definitely a new medium

Arbitrary, but shared. A cyberspace: we need an architecture to arrange all these bots and feeds and conversations