(2017-07-10) Healthjoy Lowering Companies Healthcare Costs With Chatbot

HealthJoy is Lowering Companies HealthCare Costs With ChatBots

Justin Holland, CEO and co-founder of HealthJoy, has a strong grasp on how chatbots are going to change healthcare and save companies money in the process

"Our chatbot JOY is the hub for a lot of different employee benefits including advocacy. JOY’s main job is to route people to higher quality, less expensive care. She is fully supported by our concierge staff here in Chicago. They do things like call doctors offices to book appointments, verify network participation and much more. Our app is extremely easy to use and has been refined over the last three years to get the maximum engagement and utilization for our members."

"We also integrate Telemedicine within the app so an employee can speak with a doctor 24/7 for free. This is another way we save companies money. We avoid those cases where someone needs to speak with a doctor in the middle of the night for a non-emergency and ends up at the emergency room or urgent care."

"Telemedicine has been around for a few years but, like advocacy, getting employees to use it has always been the big issue. Since we are the first stop for employee's healthcare needs, we can redirect them to telemedicine when it fits. We actually get over 50% of our telemedicine consults from when a member is trying to do something else."

"We distribute HealthJoy to companies exclusively through benefits advisors."