(2017-07-19) Bot Observability For Every Platform

Kin Lane proposes Bot (Daemon) Observability For Every Platform

Slack.com has a formal bots directory, and has defined the notion of a bot user, separating them from users–setting an example for bot developers to disclose who is bot, and who is not. They talk about bot ethics, and rules for building bots, and do a lot of storytelling about their vision for bots. Providing a pretty strong start towards getting a handle on the explosion of bots on their platform–taking the bull by the horns, owning the conversation, and setting the tone.

Slack has more of a product, with customers they want to make happy. With Facebook and Twitter the end-users are the product, so the bot game plays to a different tune.