(2018-01-14) Pixel-2-XL Screen Horizontal Gray Bar
I got my Pixel 2 XL on Friday, started setting it up that evening.
Sunday evening I suddenly realized there's this grayish horizontal bar running across the middle of the screen.
Jan15
- discover I'm not the only one with this issue.
- text-chat Google support at 5pm. They actually said "it's working as designed". Finally after 40min of run-around/escalation and sending them a photo I got told "we'll email you trouble-shooting instructions".
- it turns out those instructions are
- generate a dev-debug report to email them: done
- restart: done
- if that doesn't work (and it didn't), reset to factory settings (wasting many weekend hours of setup). Not done yet, really annoyed because I know this is just a delaying tactic.
Jan16
- the gray-bar is even worse
- evening: now at various times the screen starts flashing, esp when in the car. The bouncing?
- I turned off the Ambient Display, we'll see if that helps. Yep, haven't seen it since.
Jan17
- when going to bed I noticed that, having plugged it in, the screen kept turning on when I turned it off. Even if I left it face-down and hit the power button, it would go dark, then light up again 2sec later. Finally it stopped doing that.
- same thing Jan19, but I just left it alone and after a minute the light went out
Jan20
- before doing reset want to copy my PDFs from my Download folder on the phone back over to my Mac. But I get the Android File Transfer issue, but a bit unusual. (I know to turn on USB file transfer on the phone.) Android File Transfer will let me see the top folder, and I can click into small/empty folders fine. But for my 'Books' and 'Download" directories it fails. Maybe long directories result in timeout which it mis-interprets?
- finally resort to using DroidNAS. Also doesn't work at first, but I eventually stumble on solution which I think was
- use the Connect dialog
- use the
SD Card
path in the connection string - that connects ok but gives you an empty window!
- but then if you click on the phone choice in the Shared sidebar, you get a window with listing you can click into.
Jan21: finally about to do the reset, and... I realize the screen problem has gone away! I can see a tiny bit of stripe, tiny bit of dimple-on-left, but pretty gone. Probably not worth worrying about.
- and later even that's gone.
Jan23: still all clear
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