(2018-03-04) Torres What A Good Continuous Discovery Team Looks Likecase Study

Teresa Torres: What a Good Continuous Discovery Team Looks Like [Case Study]. The opportunity solution tree was a BIG one. We use it at different places in the discovery and delivery cycle—sometimes daily, sometimes monthly. But at all times the tree is irreplaceable as a way to visually communicate all the discovery and thinking that goes into development and decision making. Stakeholders that used to throw curveballs into our sprints can now truly grasp the level of thinking (and testing) that has gone against our opportunities and are much less likely to interrupt our course.

Learning to assess, test, and manage risks against your solutions was a lightbulb moment for me.

Interview snapshots were a great way for us to quickly find similarities in problems our customers had.

Kano model and opportunity assessments were key in helping us understand where to focus our efforts and took away the feeling of being overwhelmed with all the opportunities and solutions

How often do you engage with customers? Amy: Weekly, or we start to get itchy and just call random people from our NPS screener.

How often do you run experiments? Amy: Little manual experiments are run frequently, I’d say several times a month to several times a week depending on where we are in a cycle. Alongside that we also deploy fake door tests and other things that require dev work, but less often—more like a couple times a quarter.