(2021-06-21) Onsite Care Data And Dr Bill Thomas Lifesprk's CEO Talks About The Company's $30 Million Tech Investment

On-site care, data and Dr. Bill Thomas, Lifesprk’s independence officer: Lifesprk’s CEO Joel Theisen talks about the company’s $30 million tech investment on the way to a new model. Lifesprk recently acquired 35 Tealwood Senior Living. (Lifespark)

vision to bring people to services, not services to people, using technology and artificial intelligence

About a year ago, we acquired our first full global risk value-based contracts with MA, one of the big payers in Minnesota

Some owners asked us to start providing services.

our design of how we serve people is setting-agnostic

we’re bringing not just primary care but 24/7 on-site geriatric expert medical services into all of these communities. So if someone has an acute event, we can serve them with a hospital at home or SNF at home, so they don’t have to go through very strenuous and, many times, dangerous, acute care events within a different system.

We built the Lifesprk brand around customer-intimate holistic services, and so we’re bringing that full complement, which we call our Lifesprk experience, where we discover what’s important in people’s lives. We build life plans—not care plans, not disease plans—that are directed by the customer and their family.

Lifesprk has probably invested over $30 million in the last three and a half years building two very, very important things. One, what we call our electronic life record, which is a new operating system that we’ve created around building and aggregating a lot of data, including medical data, claims data and other psychosocial and first-party data, to be able to build a pretty big data lake. And we have an insights engine on top that that we’re able to help our providers be able to have the right information at the right time.

And then on the other side of it is the analytics. We’re saying, ‘We’re going to really be accountable to you and your family to make sure that your outcomes, as they relate to your goals and what you want to see with your mom and what you want to to see in your life, happen.’

we ask a lot of questions. We want to know, do you have food insecurities? What is your relationship with your support systems? What drives your happiness? All these types of things.

so it’s important for her to be able to get to church.

We’re tracking data, lots of datasets, and as we go forward, all of a sudden we see that Molly hasn’t been to church four out of the last 10 Sundays. So it’s signal technology — ‘Hey, let’s make sure we interface there and talk to Molly about what’s going on. What are we missing here? Is this still really a goal? Is it transportation? Is it cost?

avoid what’s next, which is probably depression, probably a fall, probably failure to thrive

So how do we get passive and active information? We also have the internet of things. We have a lot of [application programming interface] to a lot of products. We’re using everything from smartwatches, which are passive, to active Alexas, smartpads, telehealth. We have all of it, because we’re not just one-trick ponies

not only are we able to get information, but we’re able to curate content around education, advancement

A lot of people say they do population health, but they don’t do population health. They do value-based services. Population health is really helping the community, helping the clients.

Nobody wants to go to a long-term care bed. That’s a given. A lot of people do better in their residential home in their community, and there also are people who do better in independent living or in an assisted living environment with people around them who care about them, who are meeting with them and talking to them everyday and engaged.

Bill’s building out a whole new experience. It’s an intergenerational community aspect where we start to really, truly knock the walls down and instill community in these new buildings.

families will have deep access into this electronic life record so they not only can see what is going on but how they can participate in Mom’s or Dad’s experience.

As it relates to the greater community, we’re going to educate people already receiving services from us that they can become involved in the buildings we have near them.