John Seddon

John Seddon is a British occupational psychologist and author, specialising in change in the service industry. He is the managing director of Vanguard, a consultancy company he formed in 1985 and the inventor of 'The Vanguard Method'. Vanguard currently operates in eleven countries. Seddon is a visiting professor at Buckingham University Business School. https://en.wikipedia.org/wiki/John_Seddon

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