(2005-03-02) Klau Wiki Long Tail

Rick Klau positions Wiki as the Long Tail of Knowledge Management - by significant lowering transaction costs compared to previous environments, organizations are able to capture knowledge value that wasn't economically available before. Rather than suggest a wholesale shift in how management and employees interact (a nice concept, but overly utopian in practice), these organizations have simply looked to adopt lightweight tools that make it easier for their employees to get their work done. (Team Is The Focus)