(2011-12-31) Torres The Why Behind Product Feedback

Teresa Torres: The "Why" Behind Product Feedback - Product Talk

On day one, “I think the sellers should pay for access to this system. really meant, “I have no money to spend on this product.”

On day two, “I think the sellers should not pay for access to this system.” really meant, “I only want access to reliable information from a trusted source.”

it’s our job as product managers to work to understand the “why” behind the words.