Eli Goldratt
Originator of the Theory Of Constraints.
Author of the various related books.
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The Goal (not what that wiki page is about) - Theory Of Constraints production management
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It's Not Luck - service levels based on Theory Of Constraints production management; application to marketing, argument in favor of the Conglomerate.
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Necessary But Not Sufficient - need to design CRM/ERP systems to encourage Theory Of Constraints management.
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