Fin

Intercom's customer service ai chatbot

• Build vs buy: Why Anthropic chose Intercom’s Fin
• Mar'2013: Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

previously: Intelligent Software Assistant startup founded by Sam Lessin and Andrew Kortina

2023, Lessin: "The Lessons of Fin for This Generation of ‘AI Assistants’: The Real Problem is Managing Real World Liability as a Service vs. a Person"

Kortina: https://kortina.nyc/notes/fin-assistant-archives-and-faq/

Dec'2017, Josh Constine: “I have FOMO for the future”, says Sam Lessin. That’s why his startup, Fin, is working backwards from a far-off tech utopia. One day, computers with some human help will answer our every beck and call. Today, Lessin is teaming them up. Every day, Fin gets smarter. For $1 a minute, 24/7, Fin gets your digital chores done.

Jun'2017, Loic Le Meur: Fin — finally a virtual/AI assistant that works.