(2005-05-13) Hagel Wiki Exception Handling

John Hagel thinks a key strength of Wiki is assisting in Exception Handling (LeeWay?) vs Business Process Management. To do this effectively, JotSpot will need to become an open platform supporting a broad range of third party software, an interesting evolution of the wiki concept. JSB and I talk about the significant business impact of exception-handling in our new book, The Only Sustainable Edge.