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| last edited by BillSeitz on Jun 29, 2008 6:26 pm |
WikiWikiWeb:CustomerBillOfRights
[William Wake]'s How to Be a Customer of XP Software
It's easiest when this is a single person. But sometimes you have a whole Customer Team.
Often the Goal Donor and the Gold Owner aren't the same person. If those 2 people don't agree, there will eventually be big problems.
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