Corporate Blogging
Thoughts on the proper use of WebLog-s (Wiki) within the Corpor Ate/Enterprise environment...
The Team Is The Focus: the key unit of enterprise communication.
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Focus on tools that maximize benefit to the team (not fuzzy enterprise Knowledge Management - the Context is often too loose for Re Use)
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A team needs to build Coherence, and that requires (I believe) a shared team space (vs lots of personal spaces).
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Generating Insights (Bill French's term) happpens within a Context, and generates Context.
Plumbing: make sure tools are available securely from outside the FireWall. For most environments simple HTTP Basic Authentication is fine (but I'm not by-nature a Security freak).
Transparency will make latent cultural problems visible. Embrace that. What appears to be a crisis is just the end of an illusion.
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the "team" includes the Onsite Customer (at least the internal one).
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conflict is best reduced through human relations and communication, not through bureaucracy. See Agility Vs Conflict.
For enterprise/Intranet benefit, focus on
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using tools that provide an RSS feed
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maybe a Portal tool (server-side RssAggregator)
- should this include employee personal sites? see below
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maybe some traffic analysis (most popular pages across enterprise), link/referer analysis, etc.
Should company-run WebLog-s be used as a marketing communciation vehicle (Marketing Blog)?
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I think employees should be encouraged to maintain their Humanity at all times. Keeping a Human Voice in marcomm is just one part of this.
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But I think attempts to institutionalize this will backfire. The most important thing to women is sincerity - once you can fake that, you're in.
Employees should feel free to run personal WebLog-s, where they may talk about their work and other things. (Personal Vs Team Writing)
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I think these should be treated as hobbies
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They should be hosted off-site. Employees should not be reimbursed for software, hosting fees, etc.
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No "official" corporate site should point to employee offsite blogs (unless perhaps deep within a community-interaction area, if such blogs contain relevant content, and then they should be mixed in with non-employee equivalent blogs).
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You should have a corporate policy similar to the one at Groove to set some basic guidelines.
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but every Free Agent should have his own person WikiLog..
- portions of which might be relevant to his "job", and which might be read and commented on by his co-workers, in contexts that are not proprietary/operational (e.g. commenting on external news/ideas, relatively abstract discussions, etc.)
Case Study From Lucent --2003/09/17 17:51 GMT
you might be interested: http://studioid.com/pg/blogging_in_corporate_america.php
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