StarBucks
Big Retail coffee Franchise
I'd expect they'd be fanatical about the overall quality of experience, yet
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the bathrooms are often a horror, if not closed down completely (at least in NYC, which is the worst place to have to maintain a bathroom)
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I often find milk pitchers with broken spouts
Can they offer a Third Place?
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some say no, because they "focus on turnover/throughput"
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but most locations I've been in complement that flow with complete tolerance of people being there for hours with books or laptops, or chatting in groups, etc.
a gossip blog by Jim Romenesko http://starbucksgossip.typepad.com
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