baseline for comparison to Software Quality
- actually, I'll go with Experience Quality
or should I link everything to Product Review?
TV remotes typically either die (and must be replaced a super-high cost) or work badly (narrow angle range). And why can't I use the numeric keys on my VCR remote to set the times for programs, instead of scrolling through the minutes?
How often is 1 of the escalators broken at K Mart and ToysRUs?
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